Servicing and maintenance

Servicing and maintenance

Here at Real Flame, we don’t believe that customer service ends once you have your fireplace installed in your home. If you have any issues or problems after installation, whether days or weeks later, we’re happy to help. In fact, we believe that all fires benefit from regular servicing, which is why we offer additional service and maintenance to all of our customers.

If you’re experiencing issues with your gas fire, such as it failing to light, our team of “Gas Safe” registered engineers will carry out a full professional service, checking for any faults that could be causing the problem. In 80% of the time, we’ll have your fire up and running again. For the trickier problems, we’ll offer you a free estimate to replace or repair the fault.

Give Your Fire a Makeover

There doesn’t always need to be a problem with your fire for you to have it serviced. Not only does it ensure that your fire is always in top condition, it can also completely rejuvenate it. From adding new coals, cones, our glowing embers or our fantastic realistic logs, you can make your fire looks brand new again.

It can also prevent problems from arising in the future. Our expert technicians will be able to spot any potential problems and advise you on the best way to avoid them.

Contact us for More Information

Having your fire serviced on a regular basis can keep it in amazing condition for years to come. This is why we urge anyone purchasing a fire from us to also opt for our maintenance service. We recommend getting it done annually to keep everything working properly.

If you have any questions regarding our servicing and maintenance service, please don’t hesitate to get in touch with us. You can contact us on 020 7731 5025 and a member of our expert team will be more than happy to help you out.

Contact us for further information

Don't settle for anything but the best when it comes to finding the perfect fire for your home. For high quality firegrate conversions, please don't hesitate to contact us for further information.

In fact, if you have any questions about any of our services, please don't hesitate to contact us. You can complete the form, adjacent, and one of our experts will contact you.